180-Day Guarantee
The ADAM Promise
Our clinically-backed treatments halt hair loss for 94% of men. If you stick with your plan and don't see results, we’ll refund your money.
Hair loss is stressful enough without wondering if your treatment will work.
Most men respond exceptionally well to our treatments. But for the small percentage who don't, we’ve created The ADAM Promise.
If you follow your prescribed 6-month treatment plan and still haven’t seen improvement, we’ll refund your service cost. Simple, transparent, and hassle-free.
How It Works
What you need to do to qualify for The ADAM Promise.
Stick With It
Use your prescribed treatment consistently for 180 consecutive days.
- Only applies to plans that include Finasteride, Minoxidil, or both.
- Cosmetic-only or supplement-only plans are excluded.
- Must be your first time using a hair loss treatment with ADAM.
- 1-month, 3-month, and 6-month plans are all eligible once six months of treatment are completed.
Stay Connected
Complete check-in surveys with our aftercare team.
- Complete monthly progress surveys (for months 1 through 6).
- Schedule your consultation with the aftercare team between day 180 and 210 post-order.
Note: Uploading monthly progress images via the check-in surveys is required prior to your 180-day consultation.
Track Progress
Provide photo documentation of your treatment journey.
Photo Guidelines:
- Submit 5 baseline 'before' photos before starting treatment (front, top, back, left, right).
- Submit progress photos every 30 days under consistent lighting and angles.
Request Refund
If your hair loss has continued or worsened after 180 days of consistent use, you qualify for a full service refund.
Once your 180-day consultation is completed, our medical specialists will review your photo timeline and process your refund.
Please note: If your hair loss has stabilized (i.e. stopped receding or thinning further), the treatment is clinically successful and not eligible for a refund.
What’s Covered
- ✓Applies only to new customers starting treatment with ADAM.
- ✓Covers prescription treatment plans containing Finasteride or Minoxidil.
- ✓Refunds apply to the prescription service portion of the plan.
- ✕Cosmetic-only and supplement-only products are excluded.
- ℹLimit of one claim per customer. Refunds are returned to your original payment method.
Important Notes
- Refund requests are accepted strictly between 180 and 210 days after your first shipment.
- All criteria listed above must be met in full.
- Valid for new orders placed from 5th August 2025 onwards.
- Not applicable to individuals who have undergone or are undergoing hair transplant procedures during the treatment period.
- Applies only to purchases made directly on the official ADAM platform.
Questions & Support
Have questions about eligibility or your progress? Our customer team is here to assist.
Contact help@theadamclinic.com →Medical Concerns
If you experience side effects or need medical advice regarding your prescription, call us at +94 765 548 544 (Mon–Fri, 9:30–17:00).
For immediate medical emergencies, please dial 1990 (Suwaseriya Ambulance Service) or visit your nearest emergency room.