Refund Policy
Medical Products (Prescription & Non-Prescription)
Please note that for safety reasons, we do not accept returns of medical products, including prescription or non-prescription medicine. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.
As this is the case, we are unable to offer refunds for returned prescription treatments unless they fall under the specific exceptions listed below. You can, however, cancel your order for a prescription treatment up until the point it has been approved by a clinician.
Non-Medical Products
For orders relating to non-medical products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return (unless split into several deliveries, in which case you have 30 days after receiving the last delivery).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Medical products (prescription and non-prescription medicines)
- Sealed products which are not suitable for return due to health or hygiene reasons
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the product (including medical products) is defective, damaged, or if you receive the wrong item. We are happy to accept requests for refunds or replacements for products that are damaged, defective, or issued in error for up to 2 months after you received your item.
On some occasions, we may require evidence such as a photo of the damaged, defective, or wrongly received treatment. You must return the product to us in accordance with our reasonable request as soon as possible after informing us of the issue.
Starting a Return
To start a return, you can contact us at +94765548544. Please note that returns will need to be sent to the following address: No 32/2 School Ln, Sri Jayawardenepura Kotte 11222
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: We are unable to reimburse the cost of return delivery. Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you are entitled to a refund, the price paid for the product will be automatically refunded to you on your original payment method within 10 business days.
Refunds will be made once the matter is settled between our customer care team and yourself. Please remember it can take some time for your bank or credit card company to process and post the refund too (you should expect your refund to reach your bank within 4-5 working days of it being issued). If more than 15 business days have passed since we’ve approved your return, please contact us at +94765548544.